Question 1

What happens if a client no-shows?

Accepted Answer

Your studio sets the no-show window — usually the same business day or a 24-hour cutoff. NeedleBooking enforces it: when intent lapses, the slot frees and the deposit rule you wrote takes over. The chair gets the next walk-in, and there is no front-desk dispute to settle by phone.

Question 2

Are deposits refundable?

Accepted Answer

Your studio sets the refund terms; NeedleBooking enforces them. Most shops keep the deposit when intent lapses past the no-show window, pass it forward to a reschedule inside the same month, or hold it against the final piece. The agent enforces whichever policy you write — in writing — so the rule is the same on the second booking as on the first.

Question 3

How long is the healing window, and who owns it?

Accepted Answer

Healing is the artist’s call, not the product’s — every shop heals a little differently by placement, style, and skin. NeedleBooking just owns the consent trail: a time-stamped check-in on day 3, day 7, and day 14, plus the original aftercare brief you sent. The medical guidance stays with the artist; the audit log stays with the hive.

Question 4

How does a custom design move from idea to stencil?

Accepted Answer

The intake agent qualifies the reference and intent in writing. The flash-draft agent renders a tattoo-ready sketch for your sign-off — never sent to the client without you. You mark up the line work, write the revision note, and the agent rerenders. Approval is the gate, not an export button.

Question 5

Can a walk-in get in the chair?

Accepted Answer

Walk-ins are first-come, first-drawn, but they wait on the same calendar as everyone else. If a chair opens, the agent pings the next qualified walk-in with a deposit link; if the link clears, the chair is theirs. There is no separate paper queue and no front-desk hand-off — the hive books the walk-in the same way it books the inquiry.

The five questions every shop asks
before week one.

The answer is the same either way.

The five questions every shop asks before week one.